Amcrest app black screens update#

If the video loads it only runs for a few seconds and then freezes with no errors or warnings. Half the time I go to load the feed in the app and it just loads a black screen. I got one for my driveway and am about to return it. Good thing nobody with a gun came to shoot up their church because they would have been taken like sheep led to the slaughter. A church that I installed these for discovered this and now has to waste thousands of more dollars replacing them after they realized they were staring at still images. The video streams will freeze with no error or indication. WARNING: Do not use Amcrest cameras for any mission critical security applications! My overall experience is they are highly unreliable. If a user doesn't pay for the service we have to close their account. Unfortunately cloud storage has a cost associated with it.

We do our best to notify users, 3 times before cancelling their service due to non-payment. I'm sorry but we do not control how your email identifies spam. Yes, it costs money to provide services, how much does it cost to lose customers? Camera setups take up a trivial amount of data storage.

Amcrest app black screens update#

Update - It's one thing to stop service due to non payment, it's another thing to delete customer settings (like cameras). The price is a little steep as well, at $20 per month for two cameras, I could buy an NVR and have it pay for itself in a year. If there was a serious crime, wouldn't deleting recordings constitute obstruction of justice and destroying evidence? Sounds like a serious liability issue to me. I went to access the recording and 'Poof', nothing there!. I only found out they discontinued service when I witnessed what I think was a theft from a neighbor's car. Funny how their emails with the invoice attached made it through but not the threat to delete everything.

The problem is that their termination email ended up in my junk email folder. Amcrest sent two emails telling me they would stop service and delete my cameras as well as any recordings if I didn't update my payment method. I had to get the card replaced because I thought it had been lost. I was using this service and had the auto payments tied to a debit card.